Your Privacy Protection
Your privacy and the security of your personal health information are of utmost importance to us.
Last updated: January 2025
Information We Collect
We collect information necessary to provide you with quality healthcare services:
- Personal Information: Name, address, phone number, email address, date of birth
- Health Information: Medical history, current health conditions, treatment records
- Insurance Information: Insurance provider details and coverage information
- Appointment Information: Scheduling preferences, treatment notes, payment records
- Website Usage: Basic analytics to improve our online services
How We Use Your Information
Your information is used solely for healthcare purposes and practice operations:
- Providing and coordinating your healthcare treatments
- Scheduling appointments and sending appointment reminders
- Processing insurance claims and payments
- Communicating about your care and treatment plans
- Maintaining accurate medical records
- Complying with legal and regulatory requirements
- Improving our services and patient experience
How We Protect Your Information
We implement comprehensive security measures to protect your personal and health information:
- Secure, encrypted storage of all digital records
- Limited access to information on a need-to-know basis
- Regular staff training on privacy and security protocols
- Secure disposal of physical documents when no longer needed
- Regular security assessments and updates
- Compliance with HIPAA and other applicable privacy laws
When We Share Information
We only share your information when necessary for your care or as required by law:
- With other healthcare providers involved in your care (with your consent)
- With insurance companies for claims processing
- When required by law or legal process
- In emergency situations to protect your health and safety
- With business associates who help us operate (under strict confidentiality agreements)
Important: We never sell, rent, or trade your personal information to third parties for marketing purposes.
Your Privacy Rights
You have important rights regarding your personal and health information:
- Right to access and review your health records
- Right to request corrections to your information
- Right to request restrictions on how we use your information
- Right to request confidential communications
- Right to file a complaint about our privacy practices
- Right to receive a copy of this privacy notice
Website Privacy
Our website collects minimal information to provide you with the best online experience:
- We use basic analytics to understand how visitors use our site
- We do not use tracking cookies for advertising purposes
- Contact forms are transmitted securely
- We do not share website visitor information with third parties
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.
Questions About Your Privacy?
If you have questions about this privacy policy or how we handle your information, please contact us.
Live Oak Health
9555 S Howell Ave, Suite 700
Oak Creek, WI 53154