Question 1

What services do you offer?

Accepted Answer

We offer massage therapy (hot stone, medical massage, myofascial release, lymphatic drainage), acupuncture and traditional Chinese medicine, nutritional and wellness consultation, reiki energy healing, and clinical hypnosis. All treatments are personalized to your individual needs and wellness goals.

Question 2

Do I need a referral from my doctor?

Accepted Answer

No referral is needed for most of our services. However, if you're using insurance coverage, some plans may require a referral. We recommend checking with your insurance provider to understand your specific coverage requirements.

Question 3

What should I expect during my first visit?

Accepted Answer

Your first visit includes a comprehensive health intake where we discuss your medical history, current concerns, and wellness goals. This helps us create a personalized treatment plan. Please arrive 10-15 minutes early to complete any necessary paperwork.

Question 4

How often should I schedule treatments?

Accepted Answer

Treatment frequency depends on your individual needs and goals. For general wellness, monthly sessions work well. For specific issues or high stress, weekly or bi-weekly appointments may be beneficial initially. We'll discuss a personalized plan during your visit.

Question 5

How do I book an appointment?

Accepted Answer

You can book online 24/7 through our website, call us at (414) 676-2112, or visit our clinic in person. Online booking is the fastest way to see available times and secure your preferred appointment slot.

Question 6

What is your cancellation policy?

Accepted Answer

We require 24-hour notice for cancellations to avoid charges. Cancellations with less than 24 hours notice or no-shows are subject to the full appointment charge. We understand emergencies happen, so please call us to discuss your situation.

Question 7

Can I request a specific practitioner?

Accepted Answer

Absolutely! You can request a specific practitioner when booking online or by phone. Each of our team members has unique specialties and approaches, and we're happy to match you with the practitioner who best fits your needs.

Question 8

Do you offer same-day appointments?

Accepted Answer

We often have same-day availability, especially for massage therapy. Call us in the morning to check for openings. For acupuncture and specialized services, we recommend booking in advance to ensure availability.

Question 9

What insurance do you accept?

Accepted Answer

We accept United Healthcare, UMR, Anthem Blue Cross Blue Shield, VA, Aetna, and IRIS insurance. We also accept FSA/HSA payments. Coverage varies by plan, so we recommend calling your insurance provider to verify coverage for massage therapy and acupuncture services.

Question 10

Do you offer payment plans?

Accepted Answer

We do not offer payment plans, but we do accept cash, credit cards, and FSA/HSA payments. We also offer a discount when you pay with cash. Our goal is to make wellness care accessible and affordable.

Question 11

How much do treatments cost?

Accepted Answer

Massage therapy sessions are $62.10 for 30 minutes, $98.32 for 60 minutes, and $141.79 for 90 minutes. Acupuncture consultations are $155.25 initially and $67.27 for follow-ups. Contact us for specific pricing on other services.

Question 12

Can I purchase gift certificates?

Accepted Answer

Yes! Gift certificates are available for purchase online or by calling our clinic. They make wonderful gifts for birthdays, holidays, or any special occasion. Gift certificates never expire and can be used for any of our services.

Question 13

What should I wear to my massage appointment?

Accepted Answer

Wear comfortable, loose-fitting clothing. You'll undress to your comfort level - most clients undress completely, but you may leave on underwear if preferred. Professional draping ensures you're always covered except for the area being worked on.

Question 14

How much pressure should I expect?

Accepted Answer

Pressure is completely customizable to your comfort level. We'll discuss your preferences before and during your session. You can always ask for more or less pressure at any time. Our goal is therapeutic benefit within your comfort zone.

Question 15

Is it normal to feel sore after a massage?

Accepted Answer

Some mild soreness is normal, especially after deep tissue work, and typically resolves within 24-48 hours. This indicates your muscles are responding to treatment. Drinking plenty of water and gentle stretching can help. If you experience significant discomfort, please contact us.

Question 16

Does acupuncture hurt?

Accepted Answer

Most people find acupuncture surprisingly comfortable. The needles are hair-thin and insertion is typically painless or feels like a tiny pinch. You may experience a mild sensation of warmth, tingling, or heaviness, which indicates the treatment is working.

Question 17

How many acupuncture sessions will I need?

Accepted Answer

The number of sessions varies based on your individual needs and goals. Some people notice improvements after just one session, while others benefit from a series of treatments. We'll discuss a personalized treatment plan during your initial consultation.

Question 18

Is acupuncture safe?

Accepted Answer

When performed by licensed practitioners like ours, acupuncture is extremely safe. We use only sterile, single-use needles and follow strict safety protocols. Side effects are rare and typically mild, such as slight bruising or temporary soreness at needle sites.

Question 19

Can I combine acupuncture with other treatments?

Accepted Answer

Yes, acupuncture often complements other healthcare approaches beautifully. Please inform us of all treatments you're receiving so we can coordinate care appropriately. Many clients combine acupuncture with our massage therapy services for enhanced wellness benefits.

Question 20

Are there any conditions that would prevent me from receiving treatment?

Accepted Answer

Certain conditions may require medical clearance or modifications to treatment. Please inform us of any recent injuries, surgeries, medical conditions, or if you're pregnant. We'll work with you and your healthcare provider to ensure safe, appropriate care.

Question 21

What should I do after my treatment?

Accepted Answer

After treatment, drink plenty of water and avoid strenuous activity for the rest of the day. Some people feel energized while others feel relaxed - both responses are normal. Follow any specific aftercare instructions provided by your practitioner.

Question 22

Can pregnant women receive treatments?

Accepted Answer

Yes, we offer specialized prenatal massage for expecting mothers. Acupuncture can also be beneficial during pregnancy when performed by trained practitioners. Please inform us of your pregnancy so we can provide appropriate, safe care tailored to your needs.

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